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Job Summary
Country Hotel based close to Mkuze is look for an Assistant Executive Housekeeper to manage the daily cleaning operations ; inspects rooms ; and supports the Executive Housekeeper to maintain high standards of cleanliness; guest comfort ; and rustic or refined presentation. Duties: Lead and coordinate room attendants, public area cleaners, housemen, and laundry staff. Check guest rooms, suites, cottages, public spaces, linen cupboards, and back-of-house areas daily. Assist in scheduling shifts, running in-house laundry/linen services, and stepping in as department head when the Executive Housekeeper is away. Monitor and order cleaning supplies, guest amenities, uniforms, and linen stock. Report maintenance and repair issues to the engineering team and coordinate room statuses with the front desk. Train new staff on hotel standards, safety procedures, chemical handling, and eco-friendly or country-property guidelines. Handle special requests, VIP setups, lost-and-found items, and guest feedback. Requirements: Grade 12 A formal hospitality qualification At least 5 years' housekeeping experience, including at least 4 in a supervisory role Skilled at staff scheduling, stock control, room inspections and quality standards Strong leadership skills and attention to detail Previous supervisory or assistant management experience in hotel or lodge housekeeping. Strong leadership, attention to detail, time management, and communication abilities. Familiarity with health, safety, and hygiene regulations, plus property management or housekeeping software. Flexibility to work weekends, holidays, and early/late shifts typical of hospitality operations.
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