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Job Summary
Job Description:
Remote Support
- Assist clients with workstation and printer issues remotely.
- Software/Application Support
- Managing the printing infrastructure.
- Hardware support
- Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.
Toner Support
- Logging toner calls, replacing toners, replenishing stock, stock control.
- Onsite support
- Engaging with clients in person, participating in projects and special support requirements.
Reporting
- Application data capturing and processing. Supplying data to Management Team or end user based on requirements.
- Daily environmental checks.
VIP Support
- Providing high end technical support to Group Executives.
- Managing escalation tickets.
Monitoring
- Monitoring toner levels for all printer cartridges.
- Physical Hardware
- Network to the printer
Server Support
- Updates and Vulnerabilities
- Health Checks
- Reports
- Configurations
Certification requirements
- CompTIA| CTT+|2011
- CompTIA| CDIA+|2011
- LGIT Smart Solutions| Microsoft SQL Server|2009
- CompTIA| PDI+|2009
- International Business| Business|2010
- International Business| Project Management |2010
KOFAX NUANCE CERTIFICATES OR EXPERIENCE
- EQUITRAC CERT 5.4 – CS 6.2
- FMAUDIT Training
- OUTPUT MANAGER
- EQUITRAC 6.2
- DOCUWARE
- AWS System Migration
- AUTOSTORE
- SQUARE 9
- GLOBAL SCANS
PC SKILLS
- Office 365
- Computer literate (excel, word, access, power point, e-mail, internet)
- Microsoft Exp. (Active Directory, Exchange Server Support)
- Hyper-V and VMWare Exp
- SQL Knowledge
AREA OF EXPERTISE COMPULSORY:
- Equitrac Output Manager
- Paper Cut
Please consider your application unsuccessful if you have not received a response within three weeks of applying.
Daisy JHB (Pty) Ltd
Recruiter
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