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Job Summary
A revolutionary gourmet hybrid store based in Midrand that combines a high-end deli, supermarket ; and artisanal takeaway is looking for a General Manager. The General Manager is the senior operational leader and is responsible for the overall performance, discipline, culture, profitability and success of the store. This role carries full accountability for driving operational excellence, commercial performance, customer experience, team development and brand execution across all departments. The General Manager is expected to ensure that every part of the business operates with structure; consistency, urgency and pride. Duties: Operational Leadership & Business Performance: Responsible for the daily operational performance of the entire business unit. Ensuring that all departments are properly prepared, correctly staffed, well managed and operating according to brand standards. Maintain full oversight of the store and ensure that operational issues are identified and resolved before they negatively affect the customer experience or business performance. Strong operational leadership requires visibility, accessibility and active involvement in the daily running of the business. Commercial & Financial Management: Take full accountability for sales targets, profitability objectives and operational KPIs. Monitor daily, weekly and monthly sales performance. Analyse trading patterns, operational trends and customer behaviour to identify opportunities for improvement. Manage labour, wastage, operational expenses and controllable. Ensure that rosters support both business needs and wage control. Drive revenue growth through strong merchandising, product availability, promotional execution and customer engagement. Ensure stock control, ordering and inventory management processes are properly managed. Monitor stock losses, waste, variances and poor ordering practices. Ensure that departments understand the financial impact of poor controls, poor planning and poor execution. Use financial reports, sales data and operational information to support decision making. Maintain strong commercial awareness and take ownership of business results. Escalate financial risks, operational concerns or performance issues when required. Leadership; Culture & People Development: Lead; motivate and develop managers, supervisors and staff. Create a culture of accountability, professionalism, teamwork and operational excellence. Ensure that all managers lead their departments properly. Oversee recruitment, onboarding, training, scheduling and performance management. Ensure that new employees are properly introduced to standards, culture and expectations. Identify and develop future leaders within the business. Build succession plans by mentoring staff and managers with leadership potential. Conduct regular coaching, performance discussions and development conversations. Ensure that every customer touchpoint reflects the quality, warmth and professionalism expected from the brand. Address poor performance, misconduct, workplace conflict and operational concerns promptly and professionally. Ensure that disciplinary matters are handled consistently, fairly and in line with company procedures. Lead by example in communication, appearance, timekeeping, attitude and professionalism. Compliance; Risk & Operational Control: Ensure adherence to all company policies, procedures and operational standards. Maintain high standards of food safety, hygiene, health and safety and OHASA compliance. Ensure that all departments follow correct food handling, cleaning, storage and safety procedures. Ensure that maintenance issues, operational risks and safety concerns are reported and resolved promptly. Protect company assets through strong controls, accountability and proper management oversight. Monitor cash handling, stock control, waste control, access control and operational risk areas. Ensure that incidents, accidents, complaints and operational concerns are recorded and escalated where required. Report dishonesty, misconduct, negligence, policy breaches or serious operational concerns immediately. Strategic Leadership & Collaboration: Collaborate with senior leadership and support office teams to execute business priorities. Support company strategies, operational changes and improvement initiatives. Provide honest and practical feedback on operational challenges, opportunities and risks. Contribute to business planning, innovation and continuous improvement. Build strong working relationships with suppliers, stakeholders and support departments. Ensure that company initiatives are properly communicated, implemented and followed through at store level. Requirements: Grade 12 A relevant diploma in Hospitality or Food & Beverage Management At least 3 to 5 years management experience in premium hospitality, boutique restaurant management, or gourmet fresh foods. Proven track record in training, managing, and inspiring large teams Solid Food & Wine knowledge Strong leadership and people management. Commercial awareness and business ownership. Strategic thinking and practical execution. Clear; professional and confident communication. Strong problem-solving ability. Operational discipline and attention to detail. Customer-focused decision-making. Conflict resolution and emotional maturity. Resilience under pressure. Adaptability in a fast-moving environment. Strong time management and prioritisation. Accountability and follow-through. Ability to lead from the floor. Ability to develop people and build strong teams.
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