Job Summary
Salary: Negotiable DOE | Live-in
Kendrick Recruitment is currently seeking an experienced and service-driven Duty Manager for a luxury safari lodge based in the North West. This role is ideal for a hands-on hospitality professional who thrives in a remote lodge environment and is passionate about delivering exceptional guest experiences.
Minimum Experience and Requirements:
• Strong front-of-house and operational knowledge
• Excellent guest relations and problem-solving skills
• Confident leadership ability with a hands-on management style
• Computer literacy and experience with hotel management systems
• Strong organisational and administrative skills
• Ability to work flexible hours, including weekends and public holidays
Key Responsibilities:
• Ensure a seamless and memorable guest experience from arrival to departure
• Handle guest queries, requests and complaints professionally and efficiently
• Maintain exceptional service standards across all departments
• Oversee daily lodge operations to ensure smooth service delivery
• Coordinate closely with housekeeping, food and beverage, maintenance and guiding teams
• Ensure all areas of the lodge are maintained to luxury standards
• Support, guide and motivate the front-of-house and operational teams
• Assist with staff training and performance management
• Lead by example to maintain high morale and service excellence
• Manage daily reports, guest feedback and operational checklists
• Assist with stock control and general lodge administration
• Ensure compliance with health, safety and company standards
This is an excellent opportunity for a dedicated Duty Manager looking to grow within a luxury safari lodge environment.
Interested candidates are invited to submit their CV to apply for the role.
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