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VACANCY Management Couple Lodge Manager & Head Field Guide Administration & In-House Manager Overview A luxury safari lodge within a premier private game reserve in Limpopo, South Africa, seeks an experienced and dynamic Management Couple to oversee all lodge operations and deliver exceptional guest experiences. These roles require a strong combination of leadership, hospitality expertise, financial acumen, operational excellence, and outstanding guest-focused service. Integrity, professionalism, dedication, reliability, and discretion are fundamental to both positions. Core Competencies Required (Both Roles) Leadership & Interpersonal Skills Team Leadership: Ability to motivate, train, mentor, and manage staff across all departments. Includes goal setting, performance management, and conflict resolution. Communication: Excellent verbal and written communication skills with guests, staff, and senior management; strong listening skills essential. Problem Solving: Practical, calm, and creative approach to guest requests, complaints, and operational challenges. Cultural Awareness & Adaptability: Ability to work effectively with international guests and a diverse team of staff. Business & Financial Skills Financial Literacy: Sound understanding of revenue management, expense control, invoicing, and reporting. Administration: Strong working knowledge of the MS Office Suite. Cost Control & Procurement: Monitoring lodge purchases, expenses, stock control, and supplier management. Operational & Technical Requirements Operations Management Oversight of daily lodge and office operations, including: Front of house Housekeeping Kitchen and food & beverage Maintenance Guiding operations Lodge procurement Supervision and coordination of all departments to ensure smooth operations and high service standards. A Diploma in Hospitality Management will be advantageous. Technical Proficiency Working knowledge of reservations systems, POS systems, and lodge communication hardware and software. Strategic Planning Ability to compile operational plans, project plans, and oversee effective implementation. Attention to Detail High level of accuracy in reservations, stock, guest preferences, staff management, and service delivery. Delegation Ability to allocate responsibilities effectively, empowering staff while managing workloads efficiently. Discretion & Confidentiality Handling of sensitive guest and business information with professionalism and strict confidentiality. Customer Service & Hosting Passion for delivering exceptional, personalised guest experiences. Strong hosting presence with a solid understanding of food, beverage, and service standards. Head Field Guide Responsibilities (He) Key Qualities & Skills Guiding Expertise: Extensive bush and wildlife knowledge with strong practical guiding ability. Guest Experience: Acts as the key link between guests and the natural environment, ensuring engaging, educational, and safe safari experiences. Communication: Ability to present information clearly and engagingly to diverse audiences. Passion & Enthusiasm: Genuine love for guiding, conservation, and the natural world. People Skills: Patient, respectful, empathetic, and professional manner with guests. Adaptability: Flexible approach to changing conditions such as weather, guest abilities, and expectations. Guest Management: Skilled at managing group dynamics and diverse personalities. Knowledge Base: Strong understanding of fauna, flora, ecology, geology, history, and culture. Safety: Primary responsibility for guest safety, including proactive risk management. Professionalism & Integrity: Reliable, punctual, accountable, and ethical at all times. Organisation & Time Management: Effective planning of logistics, schedules, equipment, and activities. Required Qualifications & Certifications (He) Valid Driver’s Licence & PDP First Aid Level 1 (minimum) FGASA Level 1 (minimum) – FGASA Level 2 advantageous Valid Snake Handling Certificate Administration & In-House Manager Requirements (She) Valid Driver’s Licence & PDP First Aid Level 1 (minimum) Strong administration, guest relations, and operational support skills Package & Benefits Live-in position: Accommodation, meals, and uniforms provided Salary: Negotiable, commensurate with experience and qualifications Start Date: Negotiable Preferred options: 1 March 2026 or 1 April 2026
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