Job Summary
A medical secretary manages the administrative, communication, and clerical operations for a doctor's office, clinic, or hospital department.
We are anticipating a busy December so this is not a live vacancy. We are interviewing for our talent pool
Core Responsibilities
Patient Scheduling: Book, confirm, reschedule, and cancel appointments while minimizing schedule conflicts.
Reception & Communication: Greet patients, answer multi-line phone calls, respond to digital portal messages, and act as a liaison between patients and medical staff.
Medical Records & Documentation: Maintain, update, and safeguard confidential Electronic Health Records (EHR), scan documents, and type clinical reports or transcriptions.
Billing & Insurance: Verify patient insurance coverage, request prior authorizations, process claims, and assist with co-pays or invoicing.
Office Coordination: Order medical and office supplies, track lab or test results, and manage correspondence.
Required Qualifications & Skills
Education: A National Senior Certificate (or High School Diploma/GED), with a vocational or secretarial certificate/diploma preferred.
Technical Knowledge: Proficiency in medical terminology, computer literacy (MS Office, databases), and EHR/practice management software.
Soft Skills: Strong verbal and written communication, high attention to detail, organizational abilities, and strict adherence to patient privacy and confidentiality rules.
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