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FOOD & BEVERAGE MANAGER Cradle Boutique Hotel & Nature Reserve About the Position We are seeking an experienced, dynamic and results-driven Food & Beverage Manager to oversee and manage the entire Food & Beverage operation at our four-star hospitality establishment. The successful candidate will be responsible for ensuring exceptional guest experiences, maintaining high service standards and driving operational efficiency and profitability across our restaurant, bar, functions, events and conference facilities. The ideal candidate must be a hands-on leader with strong management skills, excellent attention to detail and a passion for hospitality and service excellence. Key Responsibilities Oversee and manage all Food & Beverage operations, including the restaurant, bar, functions, events, conferences and other catering services. Ensure consistently high standards of food quality, presentation, service delivery and guest satisfaction. Manage; lead, train and motivate the Food & Beverage team to achieve operational objectives. Coordinate functions, weddings, corporate events, conferences and special occasions. Work closely with the kitchen, front office, sales, events and other departments to ensure seamless service delivery. Manage departmental budgets, revenue targets, operational costs and profitability. Monitor stock control, purchasing, inventory management and wastage. Ensure effective staff scheduling, labour management and productivity. Maintain compliance with health and safety regulations, food safety standards, hygiene requirements and company policies. Handle guest complaints and enquiries professionally, ensuring prompt and effective resolution. Develop and implement service standards, operational procedures and continuous improvement initiatives. Monitor departmental performance. Identify opportunities to increase revenue, improve service offerings and enhance the overall guest experience. Minimum Requirements A relevant qualification in Hospitality Management, Food & Beverage Management or a related field. Minimum of 5 years' experience in a Food & Beverage management position, preferably within a four-star hotel, restaurant or similar hospitality environment. Proven experience managing restaurant operations, functions, events and conference catering. Strong knowledge of food and beverage operations, cost control, stock management and budgeting. Excellent leadership, communication, organisational and interpersonal skills. Strong financial and administrative management abilities. Good knowledge of food safety, hygiene and health and safety requirements. Computer literacy and experience with relevant hospitality management and point-of-sale systems. Ability to work flexible hours, including weekends, public holidays and evenings, as required by the hospitality industry. A valid driver's licence would be an advantage. Personal Attributes The successful candidate must be: Passionate about hospitality and customer service excellence. Professional; energetic and hands-on. A strong leader with the ability to motivate and develop employees. Well organised, proactive and solutions oriented. Able to work under pressure and manage multiple operations simultaneously. Commercially minded, with a strong focus on revenue growth and cost control. Committed to maintaining the standards expected of a four-star establishment. Only shortlisted candidates will be contacted. Should you not receive feedback within 14 days after the closing date, please consider your application unsuccessful. The company reserves the right not to fill the position.
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