Hospitality Manager | Klerksdorp | Permanent

An established organisation within the hospitality industry is seeking a dynamic Hospitality Manager to lead their operations in Klerksdorp. This is a pivotal role offering the opportunity to influence guest experiences and operational excellence on a large scale, ideal for professionals with substantial experience and leadership capabilities.

What You'll Do:

• Oversee hospitality operations including Food & Beverage, Rooms, Guest Services, and Events and Banqueting

• Monitor service levels, gather and analyze guest feedback, and address service gaps

• Manage VIP and high-value guest experiences, ensuring service recovery and complaint resolution

• Drive guest loyalty programs to boost repeat business

• Collaborate effectively with operational duty managers and various departments

• Prepare operational reports, participate in management meetings, and ensure follow-up on action points

• Lead employee engagement initiatives, recognition, performance feedback, conflict resolution, and staff development

• Develop and manage staff rosters aligned with occupancy and event demands

• Conduct pre-shift briefings, operational inspections, and workforce checks

• Monitor revenue for Food & Beverage and Rooms, investigating variances

• Support revenue growth through strategic pricing, promotions, upselling, cross-selling, and packages

• Oversee front desk operations, including room allocation, check-in/check-out procedures, and linen management

• Maintain effective stock control across departments, managing supplier deliveries and reconciliation

• Ensure optimal use of OPERA and POS systems for accurate reporting

• Oversee maintenance, repairs, and external providers to ensure operational continuity

• Uphold compliance with health, safety, food safety, security, and regulatory standards

• Support emergency preparedness, fire safety, first aid, and staff safety training

Requirements:

• Minimum of 5 years' experience in hospitality management

• Strong leadership and team management skills

• Excellent communication and operational skills

• Proficiency in Microsoft Office, OPERA, and POS systems

• Sound understanding of stock control, financial analysis, and operations management

• Ability to coordinate across departments effectively and manage multiple priorities

Familiarity with the following is advantageous:

• Bank deposits

• R programming

• Fleet management

• Operational reporting

What We'll Give You:

While salary details are negotiable, this full-time, on-site role offers an excellent platform to advance your career within a vibrant and growing sector. You will join a team committed to delivering exceptional guest experiences and operational excellence.

Ready to take the next step in your hospitality leadership career? Apply now and become a key driver of success in this thriving organization.