Job Summary
Our client in the Manufacturing sector is currently looking to employ a Warranty and Aftersales Administrator to join their team based in Isando, Johannesburg.
A wonderful career opportunity awaits you!
Requirements:
- Matric or relevant qualifications.
- Minimum 2 years' experience in a similar role in Commercial Industry.
- Code 8 Licence.
- Report and Presentation skills.
- Confident and proactive approach - anticipates issues and requirements.
Responsibilities:
Warranty Claim Administration:
- Process and administer warranty claims in accordance with policies and procedures.
Claim Review and Validation:
- Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.
Dealer and Customer Support:
- Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.
Data Entry and Record-Keeping:
- Accurately enter warranty claim data into the company's database, maintaining up-to-date and accurate records.
Reporting and Analysis:
- Generate reports and analyse data to identify trends and areas for improvement in the warranty process.
Policy and Procedure Adherence:
- Ensure adherence to company policies and procedures, as well as regulatory requirements.
Collaboration with Cross-Functional Teams:
- Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
- General aftersales administration as required.
- Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
- Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.
- Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance.
- Any ad hoc duties at the request of management.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
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