Job Summary
Purpose of the Role
We’re seeking a creative, detail-oriented UX copywriter who can shape outstanding digital experiences through words and explore the frontier of AI-driven content. You’ll craft microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint.If you can write in a way that speaks the user’s language, structure information for instant clarity, and fine-tune AI prompts for precision, we want to hear from you.
Key Responsibilities
UX Writing & Microcopy: Write clear, concise, human-centred copy for interfaces, onboarding flows, buttons, error messages, and tooltips.Content Strategy: Develop scalable content guidelines, tone-of-voice standards, and editorial frameworks; collaborate with designers, developers, and product managers.Conversation Design & AI: Map and optimize conversational flows for chatbots and virtual assistants; write, test, and refine prompts for AI-driven features.Research & Iteration: Conduct content audits, usability reviews, and A/B testing; refine copy and conversational flows based on user feedback and analytics.
Requirements
- 3+ years in UX writing, content design, or conversation design for digital products.
- Degree in English, Linguistics, Journalism, Communications, or equivalent 3-year writing qualification.
- Honours or master’s degree is a strong plus.
- Native or near-native English proficiency.
- Exceptional editing, storytelling, and clarity in writing.
- Strong understanding of design principles and accessibility standards.
- Knowledge of how copy impacts usability and user experience.
- Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini).
- Skilled in crafting prompts to achieve precise outcomes.
- Comfortable working closely with designers, engineers, and product managers in agile environments.
- Familiarity with Figma or similar design tools.
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