Now Hiring: Manager – Training & Systems Support

Are you a dynamic leader with a passion for empowering people through technology? Do you thrive on driving successful software adoption and delivering exceptional client experiences? If so, we want YOU to join our client team!

? About the Role

We are seeking an experienced Manager of Training & Systems Support to lead client training, software implementation, and support functions. This is a senior leadership role where you will shape strategy, inspire teams, and ensure our clients unlock maximum value from our innovative software solutions.

What You’ll Do

? Leadership & Team Development

• Lead, mentor, and inspire a high-performing team of training, implementation, and support professionals
• Drive a culture of excellence, accountability, and customer-centric service

?? System Implementation

• Oversee end-to-end software implementation for clients
• Collaborate with Sales, Product, and Operations teams to ensure seamless delivery
• Manage risks, timelines, and successful project outcomes

? Training Strategy & Delivery

• Design and execute impactful training programs tailored to client needs
• Oversee development of engaging training materials and content
• Deliver or lead interactive training sessions (virtual and in-person)

? Customer Support & Continuous Improvement

• Ensure prompt, effective resolution of client queries
• Gather feedback to continuously enhance training and support services
• Drive client satisfaction and system adoption

Cross-Functional Collaboration

• Act as the voice of the client—sharing insights with Product and Development teams
• Partner with Account Management to strengthen long-term client relationships

? Project & Resource Management

• Oversee planning, resource allocation, and delivery across all initiatives
• Balance competing priorities in a fast-paced environment

? What We’re Looking For

• Bachelor’s degree in Business, Information Systems, Education, or related field (Postgraduate advantageous)
• 7–10 years’ experience in software training, implementation, and client support
• Minimum 3 years in a senior leadership role
• Strong knowledge of SaaS platforms, change management, and adult learning principles
• Proven ability to lead cross-functional teams and manage complex projects
• Exceptional communication, presentation, and stakeholder management skills

Key Competencies

• Strategic & analytical thinking
• Strong leadership and people management
• Excellent communication & presentation skills
• Problem-solving and project management expertise
• Customer-focused mindset
• Adaptability and innovative thinking