Job Summary
Responsibilities:
Design user-centric wireframes, flows, and journeys for web, mobile, and WhatsApp platforms.
Conduct user research and usability testing to uncover needs, pain points, and feedback.
Translate research findings into actionable design insights.
Facilitate internal design workshops and feedback sessions.
Develop accessible and intuitive designs for non-digital-native users.
Collaborate with product, engineering, marketing, and operations teams from concept to launch.
Deliver detailed UX documentation, prototypes, and visual assets.
Partner with BBB’s field teams to validate designs with the Sales Force and end users.
Create personas and journey maps based on real user behaviors and limitations.
Maintain visual consistency and usability across platforms in line with brand guidelines.
Champion accessible design for low-literacy or first-time tech users.
Contribute to onboarding experiences and support content to drive user adoption.
Degree in Design, Human-Computer Interaction, Psychology, or related field.
3+ years of professional UX design experience with a strong portfolio showcasing impact.
Experience in fintech, telecommunications, e-commerce, or customer service tools.
Solid knowledge of human-centered design and usability principles.
Experience designing for multilingual, mobile-first, and low-data environments.
Understanding of WhatsApp chatbot flows and interfaces.
Experience with user testing in low-resource or offline environments (advantageous).
Familiarity with accessibility and inclusive design in South African contexts.
Technical Skills:
Demonstrated ability to design across web, mobile, and conversational platforms.
Proficiency in tools like Figma, Adobe XD, or similar.
Strong understanding of responsive and mobile-first design principles.
Experience working within design systems and UI libraries.
Basic knowledge of HTML, CSS, or JavaScript is a plus.
Comfortable working in Agile development environments.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at gaby.turner@hireresolve.us or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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