Location: Fourways, Johannesburg

Vacancy: One-year fixed-term contract with the possibility of permanent employment. The first year will be used to assess performance.

Probation: First three months

Industry: Home Appliances, Consumer Electronics and Television

Overview

The Spare Parts and Work Order Management Supervisor will be responsible for coordinating after-sales spare-parts administration and managing service work orders from creation to completion. The role will ensure accurate stock records, timely allocation of spare parts and effective monitoring of customer-service and repair cases.

Key Responsibilities

• Create, update, monitor and close after-sales service work orders.

• Track the progress of repair, maintenance, warranty and customer-service cases.

• Follow up on outstanding, delayed or incomplete work orders with service centres and internal teams.

• Coordinate the ordering, receiving, allocation and dispatching of spare parts.

• Maintain accurate spare-parts inventory records and monitor stock movements.

• Conduct regular stock reconciliations and assist with stock counts.

• Monitor minimum and maximum stock levels and identify replenishment requirements.

• Match spare parts to the correct product models, repair cases and work orders.

• Ensure that spare-parts usage is accurately recorded against each service case.

• Communicate with customers, service centres, technicians, warehouses and other internal departments regarding work-order progress.

• Maintain complete supporting documentation for all work orders and spare-parts transactions.

• Prepare daily, weekly and monthly reports on open work orders, completed cases, spare-parts usage, ageing cases and stock availability.

• Analyse service and inventory data using Microsoft Excel.

• Identify discrepancies, delays and recurring operational issues and escalate them appropriately.

• Support the After-Sales Service Manager in improving service processes and turnaround times.

• Ensure compliance with TCL’s after-sales, inventory and reporting procedures.

Minimum Requirements

• Diploma or relevant qualification in Supply Chain, Logistics, Business Administration, Customer Service or a related field.

• At least 2–4 years of experience in spare-parts administration, inventory control, work-order management or after-sales service.

• Experience in home appliances, consumer electronics, automotive parts or a related technical industry would be advantageous.

• Strong Microsoft Excel skills, including formulas, filters, lookups, pivot tables and data reporting.

• Proficiency in Microsoft Office and the ability to learn service-management or ERP systems.

• Strong administrative, organisational and follow-up skills.

• High attention to detail and accuracy.

• Good customer-service and communication skills.

• Ability to manage multiple open cases and work under pressure.

• Experience coordinating with warehouses, technicians or service centres would be advantageous.

Key Performance Indicators

• Accuracy of spare-parts inventory records.

• Work-order completion and closure rate.

• Number and ageing of outstanding work orders.

• Spare-parts availability and replenishment efficiency.

• Accuracy of spare-parts allocation to service cases.

• Timeliness and accuracy of operational reports.

• Reduction in delayed repairs caused by spare-parts or administrative issues.