Job Summary
This is a remote position.
Handle customer inquiries via phone, email, or chat with professionalism and accuracy
Resolve issues efficiently and follow up on customer interactions
Maintain thorough records of interactions in the CRM system
Collaborate with internal teams to ensure timely issue resolution
- Meet performance benchmarks, including customer satisfaction and response time
Requirements
Previous customer service experience (call centre or remote work preferred)
Strong communication skills—both verbal and written
Ability to work independently in a remote environment
Comfortable using digital tools, CRM platforms, and email/chat systems
Reliable internet connection and a quiet, professional workspace at home
- High school diploma or GED required
- Must reside in South Africa
Benefits
Schedule: Full-time | Monday–Friday (some flexibility may be required)
Pay Rate: Competitive monthly rate (commensurate with experience)
Benefits: May be available through staffing agency (eligibility may vary)
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