Job Summary
Call Centre Sales Agent – Job Description Overview
We are seeking a motivated and customer-focused Call Centre Sales Agent to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound enquiries, promoting products/services, and meeting sales targets while maintaining excellent customer service standards.
Cold calling, self driven, new leads, sales, telephonic skills, Passionate to Sell and meet targets weekly.
Key Responsibilities
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Make outbound sales calls to prospective and existing customers.
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Handle incoming calls professionally, assisting customers with product information and queries.
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Promote and upsell company products/services to meet daily, weekly, and monthly sales targets.
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Build and maintain positive customer relationships through effective communication.
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Capture customer data accurately on internal systems.
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Follow up on leads and close sales opportunities.
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Understand product offerings and stay updated on new promotions.
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Manage objections and negotiate effectively to secure sales.
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Ensure compliance with company procedures, POPIA, and call centre quality standards.
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Provide feedback to team leaders on recurring customer issues or market insights.
Requirements
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Matric / Grade 12 (essential).
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Minimum 6–12 months call centre sales experience (inbound or outbound).
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Proven track record of achieving sales targets.
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Excellent communication and negotiation skills.
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Strong customer service orientation.
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Computer literate with good typing skills.
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Ability to work in a fast-paced, target-driven environment.
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Reliable, punctual, and self-motivated.
Key Competencies
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Confident and persuasive communicator.
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Goal-driven with strong work ethic.
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Resilient and able to handle rejection.
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Team player with positive attitude.
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Good listening and problem-solving skills.
Add Ons
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Working hours and shift requirements.
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Location and remote/on-site details.
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