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Job Summary
We are currently seeking a highly organised and detail-focused Reservationist (OTA Specialist) to join the Johannesburg head office of a respected luxury hospitality group with boutique properties across South Africa. This is an excellent opportunity for an experienced reservations professional with strong OTA knowledge and a solid understanding of hospitality systems to join a dynamic central reservations team within a premium hospitality environment. The Role The successful candidate will be responsible for managing reservations across multiple luxury properties while ensuring online listings, rates, and availability remain accurate and aligned across all booking channels. This role requires someone who thrives in a fast-paced environment, has exceptional attention to detail, and can confidently manage online travel agency platforms while delivering a seamless guest booking experience. Key Responsibilities Reservations & OTA Coordination • Manage reservations across direct booking channels and online travel agencies (OTAs) • Maintain accurate rates, availability, and property content across all online platforms • Monitor OTA performance and ensure rate parity across booking channels • Process reservations, amendments, cancellations, and guest requests efficiently and accurately • Handle guest booking enquiries and confirmations in a professional and service-driven manner Systems & Revenue Support • Work with channel management systems and property management software such as Opera or similar platforms • Assist with revenue management support and reporting processes • Identify and report discrepancies relating to rates, availability, or booking system updates • Liaise closely with internal teams to ensure smooth reservation flow and accurate booking information Guest Communication & Service • Manage pre-arrival guest communication professionally and efficiently • Ensure the reservation journey reflects luxury hospitality service standards • Coordinate effectively with operational teams regarding guest arrivals and special requirements Administration & Operational Support • Maintain accurate reservation records and system updates • Ensure compliance with company procedures and operational standards • Provide administrative support to the reservations and revenue departments when required Requirements • Minimum 3 years’ experience in a reservations role within a luxury hotel, lodge, or hospitality group • Proven experience working with OTA platforms such as Expedia, Apply Below, and similar channels • Experience using channel managers and PMS systems such as Opera or equivalent • Strong understanding of rate management, availability control, and yield principles • Excellent written English communication skills • Strong Microsoft Office proficiency • Stable employment history with excellent contactable references • Must currently be based in Johannesburg Skills & Attributes • Highly organised with exceptional attention to detail • Strong communication and interpersonal skills • Ability to work accurately and efficiently under pressure • Strong problem-solving ability and excellent time management • Professional, reliable, and deadline-driven approach • Ability to work independently while contributing positively to a team environment • Calm, adaptable, and service-focused mindset
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