Location: South Africa (Fully Remote)
Employment Type: Full-Time
Industry: Business Process Outsourcing (BPO)

WatersEdge Solutions is partnering with a high-growth global BPO provider to appoint a Regional Managing Director for South Africa. This is a career-defining opportunity for an ambitious operational leader to take full ownership of a critical delivery region, shaping its future and driving measurable impact from day one.

About the Role

As the most senior leader for the South African operation, you will own regional performance, delivery excellence, and team engagement across a ±90–100-person, multi-client workforce. This is a hands-on, high-accountability role ideal for a BPO leader ready to grow into a bigger mandate. With full visibility and influence, you’ll work closely with global leadership to drive client outcomes, expand capacity, and embed a scalable, people-first culture. This is not a "maintenance mode" leadership role, it's a chance to build, lead, and shape a
business

Key Responsibilities

• Regional Leadership: Serve as the senior-most leader for South Africa, fully accountable for business outcomes and regional performance.
• Operational Excellence: Own day-to-day operations across all South African client accounts, ensuring SLAs, KPIs, and quality benchmarks are consistently met or exceeded.
• Client & Stakeholder Management: Build trusted relationships with clients and act as a credible voice in senior-level discussions and escalations.
• People & Culture: Lead, inspire, and develop a remote, multi-level team; drive engagement, communication, and talent development.
• Growth Enablement: Support and scale operations to meet growing demand, while contributing to longer-term planning such as opening a local office.
• Business Ownership: Manage regional logistics and administrative needs as part of full business ownership.

What You’ll Bring

• Proven experience in BPO or a similar high-volume service delivery environment
• Strong operational leadership skills, including multi-client and remote team management
• Track record of leading from the front, deep operational involvement, not just strategic oversight
• Exposure to international client relationships, particularly U.S.-based
• Ability to communicate clearly and credibly at all levels, including executive
• Entrepreneurial mindset with the drive to build, grow, and take accountability

Nice to Have

• Experience scaling teams in high-growth environments
• Previous involvement in establishing new regional operations or physical office locations
• Passion for shaping culture and leading change in remote-first teams

What’s On Offer

• Full ownership of a strategic delivery region
• Opportunity to shape the future state of a fast-growing global BPO
• High autonomy and influence with visible impact
• Collaborative and people-centric leadership culture
• Potential to grow into a larger global leadership role

Company Culture

The organisation is built on transparency, trust, and a clear sense of purpose. With a people-first approach, they believe in empowering leaders to take initiative, drive change, and build meaningful relationships across borders. It's a high-performance culture that values humility, ownership, and authentic leadership.

If you have not been contacted with in 10 working days, please consider you application unsuccessful.