The role has three core objectives:
Conduct market research to support the sales effort.
Coordinate micro services to ensure seamless collaboration.
Develop the above into a well‑defined, systematic way of working.
Maintain regular contact with clients to understand how the system is being applied in real-world scenarios.
Complete a driving course with a client to gain practical insight into system application.
May involve going underground with mining clients to observe implementation firsthand.
Develop a deep understanding of the content to ensure alignment with system objectives.
Oversee suppliers responsible for content design.
Manage the end-to-end process from implementation through to testing.
Take responsibility for AI systems and outputs.
Collaborate with specialists to test results (or coordinate testing) to ensure technical accuracy and continuous improvement.
Become proficient with the AI tool and driver training processes.
Ensure the system operates optimally at all times.
Manage task completion in Jira, including providing second-line support for system issues.
Project manage reseller relationships.
Ensure resellers receive adequate support and resources.
Improve and systematise ticketing, reporting, and standard operating procedures (SOPs) within a live environment.
Drive efficiency in execution through continuous process enhancements.
Consolidate and optimise use of key tools, including:
Jira
Monday
Dropbox
BI tools (managed by a supplier)
Develop SOPs and ensure organisation-wide adherence.
Approximately 30% of time allocated.
Conduct sales research and lead identification within target market segments.
Assist in coordinating marketing materials for LinkedIn and the company website.
Support implementation at selected sites and/or manage reseller activities.
Set goals with suppliers
Build a comprehensive view of where the various tasks are
Track tasks and forecast resources needed
Deploy low-cost innovative methods to achieve the goal
Develop a skill in using technology, including AI, to enhance our process
Competencies
Attention to detail
Enthusiasm, consistency, communication, problem-solving
Entrepreneurial spirit
Desire to learn
Someone willing to understand how the product works on the ground in the different market segments in order to train the AI properly
Work Design
Preference will be given to someone who lives in the Pietermaritzburg/Hilton area.
If Johannesburg-based, you will be required to work from home and online, but once every 3 weeks, face-to-face at our Hilton offices.
Occasionally, you will be required to visit sites to gain product knowledge.
You will report directly to the Managing Director.
Qualifications
Education: Preferably marketing or stats related
Experience: 2 years minimum
References
Preferred Qualifications
Information related to degree or diploma
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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