Summary of Role:

Responsibilities:

Communication Planning

• Collaborate with internal and external teams to understand project goals and objectives.
  
• Develop a comprehensive communication plan tailored to the unique needs of the project.
  
• Identify key messages and communication channels for project-related information (internal and external).
  
• Assess the client communications platforms and align to project stakeholder needs.
  Adhere to the communication approval process and deadlines.
  

Stakeholder Engagement:

• Identify and analyse project stakeholders, both internal and external.
  
• Develop strategies for engaging and communicating with stakeholders throughout the project lifecycle.
  
• Manage relationships with stakeholders to ensure their information needs are met.
  

Content Creation:

• Develop and manage content for project updates, newsletters, emails, and presentations.
  
• Write clear, concise, and engaging communication materials for various stakeholders.
  
• Coordinate with project team members to gather relevant information and updates.
  

Internal and External Communication:

• Ensure the project team is well-informed of project progress, changes, and key decisions.
  
• Effectively use internal communication tools and platforms to enhance team collaboration.
  
• Coordinate with internal departments to streamline communication efforts.
  

Monitoring and Reporting:

• Monitor the effectiveness of communication strategies and adjust as needed.
  
• Provide regular reports on the status of project communications and the effectiveness of communication (as and when required).
  
• Gather and analyse feedback to improve communication processes.
  
• Provide guidance and support related to communications gaps and issues.
  
• Report on communication activities and their impact on project goals.
  

Requirements

Qualifications:

• Relevant Degree/ Diploma/NQF4
  
• Bachelor's degree in communications, or a related field (preferable)
  
• Experience in professional communication services, including change management communication.
  
• Proven experience in project communication, preferably in the technology sector.
  
• Proven experience as a Project/Change Communications Specialist, Change Management specialist or in a similar role.
  
• Ability to work within project timelines and different time zones.
  
• Excellent written and verbal communication skills.
  
• Familiarity with Change Management methodologies.
  
• Knowledge of best practices in project communication and stakeholder engagement.
  
• Competencies (list the knowledge, skills and required behaviours of the specific role):
  
  

Communication Skills:

• Ensure clear, effective, and consistent communication throughout projects associated with Digital Technology.
  
• Strong verbal communication skills to convey information effectively.
  Capability to create and deliver engaging presentations to diverse audiences.
  
• Strong organizational skills to manage multiple assignments and deadlines simultaneously.
  
• Ability to prioritize tasks and manage time efficiently within project timelines.
  
• Attention to detail to ensure accuracy and consistency in project communications.
  
• Skilled in building and maintaining positive relationships with internal and external stakeholders.
  
• The ability to listen to the needs and concerns of stakeholders and address them effectively.
  
  

Content Creation:

• Proficiency in writing and editing content for various platforms, ensuring clarity and adherence to brand standards.
  
• The ability to create visually appealing materials, such as infographics and presentations.