We are a technology consulting firm seeking an experienced Product / Service Designer to join a high?profile banking modernisation programme. This role will work closely with the Design Lead and cross?functional programme teams to help build and mature the experience design capability, extend adoption of design practices across business and technology teams, and embed reusable customer experience (CX) journeys that inform and guide the broader modernisation initiative. The successful person will bring strong service design capability, enterprise experience, and financial services domain knowledge, with the ability to operate at both a strategic and operational level.

What you'll do:

• Support the Design Lead in building, maturing, and scaling the experience design capability
• Extend the adoption of experience design practices across relevant business lines and technology teams
• Develop reusable CX journeys and service blueprints to inform and guide the modernisation programme
• Ensure alignment between:
  • Client experience aspirations
  • The experience design framework
  • Underlying technology and architecture decisions
• Map the end?to?end service ecosystem across the full client lifecycle to:
  • Identify opportunities for simplication
  • Improve integration across touchpoints
  • Enable client value creation
• Translate design insights into a strategic roadmap, ensuring alignment across programme streams
• Support prioritisation by ensuring experience insights inform delivery initiatives and sequencing
• Facilitate collaborative working sessions with business and technology stakeholders to explore service challenges and opportunities
• Communicate experience insights clearly and credibly to programme teams and senior stakeholders

Your Expertise:

• 8+ years’ experience
• Proven experience operating within enterprise scale digital, platform, or transformation programmes
• Demonstrated expertise designing and mapping end to end service journeys, including:
  
  • Journey maps
  • Service blueprints
  • Ecosystem views
• Strong understanding of client centric design approaches, with the ability to work effectively alongside:
  
  • Product teams
  • Technology teams
  • Business and operational stakeholders
• Experience working in cross functional, complex programme environments
• Strong facilitation and collaboration skills, including running design and discovery workshops
• Excellent communication and stakeholder engagement skills, with the ability to clearly explain:
  
  • Experience insights
  • Design artefacts
  • Strategic implications
• Experience producing design artefacts that support programme alignment and decision making
• Proven operational and strategic service design experience within the Financial Services industry (beneficial)

Qualifications:

• Relevant qualification in Design/ IT/ etc.
• Professional certifications in User Experience or Service Design are advantageous