Job Summary
A front-of-house (FOH) job description involves roles directly interacting with customers, such as greeting guests, seating them, taking orders, serving food and drinks, managing payments, and addressing complaints to ensure a positive customer experience. Key duties include maintaining a clean environment, supervising staff, coordinating with the kitchen, and upholding service standards. FOH employees often require strong communication, interpersonal, and customer service skills, along with the ability to work in a fast-paced setting.
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