Job Summary
Are you a hands-on IT professional who enjoys leading a team, solving technical challenges, and delivering excellent user support?
We’re looking for an IT Service Delivery Team Lead – L1 to lead our L1 Service Desk team, ensuring efficient incident and service request resolution while maintaining strong SLA, ITIL and service delivery standards.
? Key Responsibilities:
Lead, coach and support L1 Service Desk Analysts
Troubleshoot hardware, software, Windows, Microsoft 365 and user-access issues
Manage incidents, service requests, escalations and ticket queues
Support Active Directory/Entra ID, MFA and account administration
Troubleshoot VPN, Wi-Fi, LAN, DNS and connectivity issues
Manage workstation builds, software installations and device configuration
Support onboarding/offboarding and IT asset management
Monitor SLA performance, response times and ticket backlogs
Provide remote technical support and escalate complex issues to L2/L3
Maintain knowledge articles and technical documentation
Identify recurring incidents and contribute to continual service improvement
Collaborate with infrastructure, network, security and application teams
What we’re looking for: A technically strong and customer-focused IT professional with proven L1 Service Desk experience, leadership capability, strong troubleshooting skills and a solid understanding of ITIL and IT service management processes
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link