Job Summary
Role Overview
An established technology-driven organisation is seeking a Junior Support Agent to provide first-line support across its document management, process automation, and print management software environments. This role is ideal for a technically minded support professional who enjoys troubleshooting, working with multiple technologies, and assisting users in fast-paced environments.
Key Responsibilities
- Provide Tier 1 support and initial ticket triage
- Troubleshoot software, system, and user-related issues
- Assist with system maintenance and updates
- Support document management and workflow platforms
- Monitor and manage basic Windows services and server environments
- Log and maintain accurate support documentation and ticket updates
- Escalate complex technical issues where required
- Assist users with technical queries in a clear and professional manner
Minimum Requirements
- Minimum 3 years’ experience in a technical support or junior systems support role
- Solid knowledge of Microsoft SQL Server 2016 and above
- PostgreSQL experience advantageous
- Basic understanding of HTML, CSS, and JavaScript
- Familiarity with AI concepts and natural language prompts
- Strong troubleshooting and problem-solving skills
- Experience working within Windows Server environments, including basic IIS management
- Experience supporting Windows desktop environments, services, and software packages
- Basic networking knowledge and understanding of network configurations
Advantageous Skills
- Basic API knowledge and understanding of system integrations
- Experience with Regular Expressions (RegEx)
- Exposure to document management and workflow technologies
- Experience working within MacOS environments
- Linux environment exposure, including managing services and applications
Core Competencies
- Strong communication and interpersonal skills
- Ability to explain technical concepts to non-technical users
- Accurate documentation and ticket logging skills
- Adaptable and eager to learn new technologies
- Ability to work well under pressure in a fast-paced support environment
- Strong attention to detail and customer-focused mindset
Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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