Job Summary
A South African distributor specializing in print management, document security, and digital transformation software to streamline business workflows, is seeking a Junior Support Agent who will serve as the first line of defense for our proprietary document management, process automation, and print management software ecosystems.Responsibilities:
Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.
Troubleshooting: Perform basic technical problem-solving and issue resolution.
System Upkeep: Assist with routine system maintenance and software updates.
Minimum Requirements:
Minimum 3 years of experience required across the following areas:
Databases: Microsoft SQL Server (2016+).
Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.
Web Servers: Basic IIS (Internet Information Services) management settings.
Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
Networking: Basic understanding of network setup and configuration.
AI Literacy: Basic understanding of AI concepts and natural language prompting.
- Preferred:
Databases: PostgreSQL experience.
OS Environments: Navigation and basic service management in Linux and macOS.
Integrations: Basic understanding of APIs and data movement between software platforms.
Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.
Industry Knowledge: Familiarity with document management and workflow technologies.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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