Location: Onsite – Woodmead, Johannesburg

Job Type: Full-time

Role Overview

We are seeking a proactive and detail-oriented mid-level IT Systems & Support Specialist to join our onsite team in Woodmead, Johannesburg. In this role, you will be the primary point of contact for daily IT support while managing our hardware assets, ensuring device security, and upholding IT compliance standards. The ideal candidate is a customer-focused problem solver who excels at both hands-on technical support and backend administration.

Key Responsibilities

1. IT Support & Issue Resolution

• Serve as the primary point of contact for Level 1 IT support, resolving hardware, software, and network connectivity issues for onsite staff.
  
• Manage the IT helpdesk queue, ensuring tickets are logged, prioritized, and resolved within agreed service level agreements (SLAs).
  
• Escalate complex technical issues to relevant third-party vendors or senior IT staff when necessary.
  

2. User Account Administration

• Create, manage, and disable user accounts across active directory environments using Google Workspaces and Microsoft 365
  
• Manage role-based access control (RBAC) and permissions, ensuring users have the appropriate level of access required for their roles.
  

3. Device & Asset Management

• Maintain an accurate, up-to-date inventory of all company IT assets, including laptops, desktops, mobile devices, and peripherals.
  
• Manage the hardware lifecycle, from procurement and deployment to decommissioning and secure disposal.
  

4. Security, Patching & Compliance

• Utilize Mobile Device Management (MDM) tools (e.g., Intune, Jamf) to ensure all company devices are standardized and secure.
  
• Monitor and deploy critical OS updates, software patches, and antivirus/EDR definitions to all endpoint devices.
  
• Assist in enforcing IT security policies and ensuring the business adheres to local compliance standards (such as POPIA) and general IT best practices.
  

5. Onboarding & Offboarding

• Handle all IT aspects of the employee lifecycle. Prepare and provision hardware and software for new hires.
  
• Conduct basic IT inductions for new staff, educating them on company systems, security protocols, and how to access IT support.
  
• Ensure secure and complete revocation of access and collection of hardware when staff leave the company.
  

Requirements

• Experience: 2–4 years of experience in an IT support, desktop support, or systems administration role.
  
• Technical Skills: Proficiency in administering Microsoft 365/Google Workspace and Active Directory/Entra ID.
  

○       Experience with endpoint management using JumpCloud

○       Strong understanding of Windows (and ideally macOS) operating systems.

○       Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).

• Soft Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical staff. A patient and customer-centric approach to support.