We are looking for two highly capable Techno-Functional Application Support Executives to join a fast-paced Business & Commercial Banking environment. This role is ideal for professionals who can seamlessly bridge the gap between technology and business operations, ensuring critical digital banking platforms remain stable, secure, and high-performing.

You will play a key role in supporting, troubleshooting, and optimising digital banking applications, working across modern front-end channels, robust backend systems, and cloud-native environments.

Key Responsibilities

• Provide end-to-end application support across digital banking platforms, ensuring high availability and performance
  
• Investigate, troubleshoot, and resolve incidents across frontend, backend, and API layers
  
• Monitor system health using observability and logging tools, proactively identifying issues before impact
  
• Collaborate with development, infrastructure, and business teams to resolve complex technical and functional issues
  
• Support API integrations and ensure adherence to API-first architecture principles
  
• Analyse logs, metrics, and traces to perform root cause analysis and implement preventative solutions
  
• Ensure seamless functioning of authentication and authorization mechanisms
  
• Continuously improve support processes, documentation, and system reliability
  
• Act as a key liaison between technical teams and business stakeholders
  

Requirements

Technical Expertise

• Strong experience supporting modern digital platforms across:
  
  • Mobile: Android & iOS
    
  • Web: Angular
    
• Solid backend understanding of Java (Spring Boot) applications
  
• Hands-on experience working with cloud-native applications on AWS
  
• Proficiency in monitoring and troubleshooting tools such as:
  
  • ELK / Elasticsearch (MELK stack)
    
  • Splunk
    
  • AppDynamics
    
• Strong understanding of:
  
  • API-first architecture & integrations
    
  • Authentication & Authorization frameworks (OAuth, SSO, etc.)
    
• Ability to trace issues across distributed systems and microservices architectures
  

Techno-Functional Capability

• Strong understanding of end-to-end digital channel ecosystems
  
• Ability to operate across both business and technical contexts
  
• Skilled in translating business issues into technical solutions
  

Domain Experience

• Proven experience within Business / Commercial Banking environments
  
• Strong understanding of banking systems, transactions, and digital channels