Job Summary
Job Purpose
To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.
Position Area: Nelspruit (Rocki’s Drift)
- 3 years Inbound Call center experience
- Stationary experience will be advantage but not limited to
- 3 years Customer Service experience
- Good communicator
Key Responsibilities
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Receive and handle inbound sales calls, emails, and online enquiries
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Process orders accurately for stationery, office supplies, and consumables
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Identify upselling and cross-selling opportunities during customer interactions
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Provide product information, pricing, availability, and promotions
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Maintain and update customer accounts on the CRM system
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Follow up on quotations, backorders, and customer enquiries
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Resolve basic customer queries and escalate issues where required
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Meet daily and monthly sales targets and KPIs
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Ensure high levels of customer satisfaction and retention
Minimum Requirements
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Previous tele-sales, call centre, or customer service experience
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Knowledge of stationery or office consumables (advantageous)
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Strong verbal communication and telephone etiquette
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Basic computer literacy (CRM, email, MS Office)
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Ability to work in a fast-paced sales environment
Preferred / Advantageous
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Experience in B2B inbound sales
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Familiarity with product ranges such as paper, ink & toner, office furniture, and cleaning supplies
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Sales or customer service qualification
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Experience working with ERP or order-processing systems
Key Competencies
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Customer-focused attitude
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Sales-driven mindset
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Attention to detail and accuracy
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Time management and reliability
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Team collaboration
Working Conditions
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Office-based / call-centre environment
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Standard business hours (with possible overtime during peak periods)
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Commission or incentive structure based on performance
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