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Job Summary
Knowledge and Experience:
- Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).
- Advanced knowledge of Active Directory.
- Experience with the configuration and administration of MS Office products.
- Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers, Laptops and Networking).
- Support & Troubleshooting: Provide direct support for laptops, desktops, printers, and peripherals, with a primary focus on Windows 10/11 environments
- Diagnose and resolve Wi-Fi/LAN issues, including troubleshooting DHCP/DNS, basic VLAN configurations, SSIDs, and captive portals.
- Maintain high-quality Knowledge Base (KB) articles, asset registers, change logs, and network diagrams under the strict requirement that completed work must be fully documented.
- Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
- Good knowledge of TCPIP networking is required.
- Good knowledge of server software and systems.
- Experience with configuring routers and wireless access points.
- At least 5 years server support and maintenance experience.
Qualifications:
- At least a Matriculation certificate.
- International MCSE / MCSA or equivalent certification
- A+, Server+, N+ or similar qualification an advantage.
- Networking and Firewall experience advantageous.
- SQL DB experience advantageous.
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