Purpose of Role:

The Senior Server & Cloud Infrastructure Engineer is responsible for managing, securing, and optimising enterprise server and datacentre services across both on-premises and Azure environments. This role ensures high-quality service delivery, drives operational efficiency, manages disaster recovery capabilities, and continuously improves infrastructure performance to meet business and supplier requirements.

Key Responsibilities:

• Manage security requirements for server and datacentre services (on-premises and Azure).
  
• Oversee services to meet agreed Service Level Agreements (SLAs) and Service Level Requirements (SLRs) for business and supplier needs.
  
• Ensure effective implementation and compliance with technology standards in the server environment.
  
• Identify and implement components necessary to deliver services in line with Operational Level Agreements (OLAs).
  
• Manage day-to-day service delivery, ensuring quality and resolving service failures.
  
• Coordinate, direct, and evaluate the operations of the server and cloud environment.
  
• Monitor system performance and configuration to ensure optimal operations.
  
• Oversee incident resolution and root cause analysis.
  
• Drive continuous service improvements to maximise efficiency and quality of Wintel and Oracle services.
  
• Manage disaster recovery strategies and capabilities.
  
• Optimise, scale, and advance cloud-hosting capabilities to support business growth.
  

Requirements

Required Skills & Competencies:

• Strong expertise in Windows Server (Wintel) and Oracle environments.
  
• Azure cloud infrastructure management and hybrid environment experience.
  
• Datacentre operations and server lifecycle management.
  
• ITIL-based service management: SLA, SLR, and OLA management.
  
• Incident, problem, and service delivery management.
  
• Disaster recovery and business continuity planning.
  
• Infrastructure security and compliance management.
  
• Performance monitoring, capacity planning, and optimisation.
  
• Vendor/supplier management and operational coordination.
  
• Continuous service improvement mindset.
  

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
  
• 7+ years in server, cloud, and infrastructure management roles.
  
• Proven experience managing hybrid (on-premises + cloud) environments.
  
• ITIL Foundation or higher certification preferred.
  
• Experience in disaster recovery planning and implementation.