The Senior Business Process Analyst leads complex, cross‑functional process analysis and optimisation initiatives that materially improve organisational performance. This role operates at both strategic and operational levels, shaping enterprise‑wide process standards, enabling business transformation, and mentoring less‑experienced analysts.

The role is technology‑agnostic and focuses on driving business outcomes through effective process design, governance, and continuous improvement, regardless of systems or tools.

Strategic Process Leadership

• Lead end‑to‑end process assessments across multiple business domains.
  

• Align process improvement initiatives with organizational strategy, operating models, and value streams.
  

• Advise senior stakeholders on process impacts, trade‑offs, and prioritisation.
  

• Identify systemic issues and opportunities that span teams, functions, or business units.
  

• Own the development of complex as‑is and to‑be process architectures.
  

• Apply advanced analytical techniques to identify performance gaps and root causes.
  

• Define high‑quality, scalable, and sustainable process designs.
  

• Ensure consistency across processes while allowing for justified local variation.
  

• Lead high‑impact process improvement and optimisation initiatives.
  

• Develop and justify business cases for improvement initiatives with measurable benefits.
  

• Guide the organisation through major process changes linked to transformation, restructuring, or growth.
  

• Support benefits tracking and performance optimisation post‑implementation.
  

• Act as a trusted advisor to senior leaders and functional heads.
  

• Facilitate complex, senior‑level workshops to resolve cross‑functional process issues.
  

• Influence decision‑making without direct authority through evidence‑based insight.
  

• Manage competing priorities and stakeholder perspectives effectively.
  

• Define, maintain, and enforce enterprise process standards and modelling conventions.
  

• Support process ownership frameworks and decision rights.
  

• Ensure processes meet governance, compliance, risk, and control requirements.
  

• Maintain oversight of critical processes and key dependencies.
  

• Define and embed process KPIs and performance frameworks.
  

• Analyse trends and performance data to provide strategic insights.
  

• Report on process health, improvement outcomes, and risks to leadership.
  

• Support prioritisation of the process improvement portfolio.
  

• Experience working in transformation programmes or enterprise change initiatives
  
• Strong understanding of operating models, governance, and organizational design
  
• Enterprise‑level process models and process architectures
  

• High‑impact process improvement business cases
  

• Strategic process recommendations aligned to business objectives
  

• Governance frameworks, standards, and role definitions
  

• Matric and a Degree in Business Management, Industrial Engineering, IT or related field
  
• Professional certifications or formal training in:
  
• Business Process Management (BPM)
  
• Lean / Six Sigma (Green Belt or higher), advantageous
  
• Business Analysis or Change Management
  
• Minimum 10 years' experience