Job Summary
Are you an experienced Business Analyst with 7–10 years in telecommunications IT? Specializing in OSS/BSS transformation, business process redesign, and customer journey development, you bring expertise in requirements analysis, process modelling, and stakeholder engagement across agile, hybrid, and waterfall projects. TOGAF and Microsoft Azure Architecture certified, with additional qualifications in business analysis and service design.
What you'll do:
- Analyse and document requirements (functional & non-functional); elicit via stakeholder engagement.
- Model as-is and to-be business processes; redesign customer journeys and service blueprints.
- Develop user stories and acceptance criteria; support Agile, hybrid or waterfall delivery.
- Prepare business cases and value assessments; maintain traceability matrices.
- Collaborate with architects, delivery teams and governance forums; support review checkpoints.
Your Expertise:
- Deep telco knowledge across OSS/BSS processes.
- 7–10 years telecommunications IT delivery; participation in 3+ major telco transformations.
- Strong stakeholder engagement and elicitation skills.
- Familiarity with integration/API-led delivery, automation tooling and TMF Open APIs.
Qualifications:
- Mandatory Certifications (at least one)
- IIBA ECBA, CCBA or CBAP
- BCS/ISEB Business Analysis Certification
- AgileBA Certification
- PSPO / CSPO (Scrum Product Owner)
- Desirable Training
- Process modelling or service design training
- Requirements engineering training
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