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Job Summary
Providing first- and second-line support across Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Entra ID).
Supporting Microsoft Server environments with basic administration and troubleshooting.
Delivering deskside and remote support for desktops, laptops, printers, and peripherals.
Diagnosing and resolving a wide range of hardware, software, network, and user-related issues.
Travelling to client sites (cape included… well, figuratively) to assist with installations and support.
Logging and updating ticket progress clearly and efficiently.
Escalating complex issues to senior engineers when needed.
Maintaining a professional, polished presence while working with clients.
Following internal IT procedures, security standards, and client policies.
Skills & Experience:
Hands-on experience supporting Microsoft 365 environments
Exposure on Microsoft Sever (on-pre or hybrid)
Solid experience with deskside support in a professional setting
Excellent troubleshooting and problem-solving skills
Ability to work independently and juggle multiple tasks like a pro
Strong communication skills and customer service skills
Qualification and Requirements:
IT Certificates (Microsoft, CompTIA)
Experience working in an MSP or multi-client environment
Basic networking knowledge (LAN/WAN, Wi-Fi, Firewalls)
Reliable vehicle + valid drivers license
Willingness to travel throughout greater Gauteng
Presentable and professional – clients trust you with their tech
Contact Penny Janse Van Rensburg on 021 418 1750, quoting the Ref: CTI006480
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