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Employer Description Premier hospitality and travel management company Job Description Our client is seeking a Reservations Team Lead to join their team. An individual passionate about guiding a high-performing team, driving seamless guest experiences, promoting revenue growth, and delivering exceptional attention to detail for a truly high-end guest journey Key Responsibilities: Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media Promoting sales, cross selling and upselling of various products withing the portfolio Reservation status Management and SOP implementation OTA management Team Training and support Managing cancellations, modifications, and refund requests efficiently. Maintain compliance with all company policies and procedures. Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management Prepare expected arrival reports and managing the communication process to lodge operations teams. Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized. Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners. Be flexible in supporting other operational areas when required. Qualifications Travel or Hospitality Qualification Minimum 6 years’ experience in a tourism/travel call centre or reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead. Skills A team player with high level of dedication and leadership Excellent computer skills (MS Office, MS Excel, PowerPoint) PMS system knowledge – Nebula, eRes and Opera would be advantageous Proficiency in English Well-organized with good time management Excellent verbal and written communication skills Benefits Provident Fund Medical Aid
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