Join a leading hospitality establishment nestled in the scenic Southern Drakensberg, dedicated to delivering memorable guest experiences in a tranquil setting. Our client, a respected resort known for its commitment to exceptional service and natural beauty, is seeking a seasoned Resort Manager to oversee daily operations, ensuring excellence at every turn.
What You'll Do:
- Oversee daily resort operations and maintain all facilities to the highest standards.
- Ensure the effective and efficient maintenance and upkeep of the resort.
- Build and sustain positive relationships with guests, ensuring high levels of satisfaction.
- Manage departmental budgets and handle financial and operational documentation.
- Professionally address guest inquiries, complaints, and feedback.
- Oversee online booking platforms and manage reservations across various periods.
- Lead, motivate, and manage resort staff to deliver outstanding service.
- Work flexible shifts, including weekends and public holidays as required.
Requirements:
- Qualification in Hotel Management, Hospitality Management, or a related field.
- Proven leadership skills and experience in managing a hospitality team.
- Strong customer service orientation.
- Budget management and asset management capabilities.
- Proficiency in stock control and operational management.
- Excellent communication skills.
- Minimum of 5 years' relevant experience in the hospitality industry.
Nice to Have:
- Experience working in a resort or similar hospitality environment.
What We'll Give You:
- Competitive salary up to R35,000 per month.
- Accommodation benefits.
Ready to lead a top-tier resort and make a real impact in the tourism and hospitality industry? Apply now and become a pivotal part of this beautiful region’s hospitality scene.