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Employer Description 5‑star luxury safari retreat in the Thornybush Private Nature Reserve Job Description Our client is seeking a Housekeeping & Guest Relations Lead with proven housekeeping expertise and strong supervisory skills. While the role includes Front of House duties and guest interaction, the housekeeping function is central to this position. We require a candidate who understands the exacting standards of a luxury lodge environment and is confident in overseeing, training and supporting the housekeeping team to deliver exceptional service. Key Responsibilities: Daily room and lodge checks – inspecting guest rooms and public areas prior to guest arrival and ensuring that presentation, cleanliness, amenities and attention to detail consistently meet the required lodge standard. Laundry procedures and controls – overseeing the correct handling, washing, drying, ironing, folding and storage of guest and lodge laundry, including linen and uniforms. The candidate should understand the importance of correct laundry procedures to minimize damage, staining, loss and unnecessary replacement of linen. Housekeeping staff training – providing practical, hands-on training to housekeepers and ensuring that room-cleaning procedures, turndowns, bed presentation, bathroom standards, guest amenities and public-area cleaning are carried out consistently. Housekeeping standards and procedures – ensuring that established cleaning schedules, checklists and procedures are followed and identifying areas where additional training or corrective action may be required. Stock control and stock takes – assisting with and/or managing regular stock takes of linen, towels, guest amenities, cleaning materials and other housekeeping supplies. This includes monitoring usage, identifying discrepancies and ensuring appropriate stock levels are maintained. Linen and equipment control – monitoring the condition of linen, towels, uniforms and housekeeping equipment and ensuring damaged or worn items are reported and managed appropriately. Qualifications At least 3 – 4 years’ experience in a similar role Proven Front of House abilities, with confidence in guest interaction and service delivery. Previous experience in a luxury lodge, boutique hotel, or similar high‑end hospitality environment strongly preferred. Strong verbal and written skills with the ability to engage confidently Well‑presented; organized, and professional, with a guest‑focused approach. Knowledge of, or prior experience using, property management and customer relationship systems to enhance guest service Skills Housekeeping Oversight – Room inspections, hygiene standards and linen care Inventory Management – Stock control of cleaning supplies and guest amenities Guest Service Excellence – Professional communication, conflict resolution and cultural sensitivity Team Leadership – Training, motivating, and supervising housekeeping staff Benefits Work cycle: 6 weeks on, followed by 2 weeks off Accommodation: Live-in Meals: Provided while on duty Uniform: Most uniform items provided Medical aid: Employer contribution following successful completion of a four-month probation period
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