Job Overview

A leading luxury safari operator is seeking an experienced, highly organised, and adaptable Relief Lodge Anchor to provide operational support across multiple luxury lodges. This is a dynamic role suited to a hospitality professional with a strong administrative background who can seamlessly integrate into different lodge teams while maintaining exceptional guest service standards.

The successful candidate will rotate between lodges as operational needs require, providing relief across Front Office, Reservations, Guest Relations, Administration, and Food & Beverage. Flexibility, attention to detail, and the ability to quickly adapt to different teams and environments are essential.

Key Responsibilities

• Deliver exceptional guest service from arrival through to departure.
  
• Manage guest check-ins, check-outs, reservations, and guest communications.
  
• Provide relief support across multiple lodges, ensuring continuity of operations during leave periods and staffing requirements.
  
• Maintain accurate reservations, guest profiles, reports, and lodge administration.
  
• Perform a wide range of administrative duties, including reporting, reconciliations, filing, stock administration, and record keeping.
  
• Coordinate guest activities, transfers, dietary requirements, and special requests.
  
• Ensure lodge management systems and administrative records remain accurate and up to date.
  
• Assist with Food & Beverage administration and operational support where required.
  
• Collaborate closely with lodge management and operational teams to ensure a seamless guest experience.
  
• Uphold the highest standards of service, professionalism, and operational excellence across every lodge.
  

Requirements

Minimum Requirements

• Minimum 2–3 years' experience as a Lodge Anchor, Front Office Administrator, Guest Relations Officer, or similar role within a luxury lodge environment.
  
• Proven experience in hospitality administration with exceptional organisational and multitasking skills.
  
• Ability to quickly adapt to different lodge environments and operational teams.
  
• Experience using lodge management systems such as ResRequest, NightsBridge, Apex, or similar.
  
• Excellent computer literacy, particularly Microsoft Office.
  
• Outstanding verbal and written communication skills.
  
• Exceptional attention to detail and accuracy.
  
• Valid driver's licence essential.
  
• Willingness to travel and rotate between multiple lodges as business requirements dictate.
  

Personal Attributes

• Highly organised and administratively strong.
  
• Flexible, adaptable, and solution-oriented.
  
• Professional, polished, and guest-focused.
  
• Calm under pressure with excellent time management.
  
• Strong interpersonal and communication skills.
  
• Able to work independently while integrating seamlessly into different teams.
  
• Passionate about luxury hospitality and delivering memorable guest experiences.