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Job Summary
Phelwana Game Lodge is seeking an enthusiastic, professional, and guest-focused Receptionist & Front of House Coordinator to join our team. This is an exciting opportunity for someone who enjoys working with people and is passionate about delivering exceptional hospitality in a luxury bush lodge environment. As the face of the lodge, you will be responsible for creating a warm and memorable first impression while ensuring the smooth day-to-day operation of the reception and front-of-house area. You will also play an important role in assisting guests with planning, booking, and coordinating activities to ensure they enjoy an unforgettable stay. Key Responsibilities Welcome guests on arrival and provide a warm, professional check-in experience. Manage guest check-ins, check-outs, and payments. Handle telephone calls, emails, and guest enquiries promptly and professionally. Assist guests with booking safari activities, transfers, spa treatments, local attractions, and special requests. Coordinate activity schedules with guides, service providers, and lodge departments. Maintain accurate reservations, guest information, and daily reception records. Provide guests with information about the lodge, facilities, wildlife, and surrounding attractions. Liaise with housekeeping, kitchen, maintenance, and management to ensure excellent guest service. Resolve guest queries and complaints efficiently and professionally. Maintain a clean, organised, and welcoming reception area. Assist with general administrative duties and support lodge management as required. Essential Requirements Previous experience in a reception, front office, guest relations, or hospitality role. Excellent verbal and written communication skills in English. Outstanding customer service skills with a friendly and professional manner. Strong organisational skills and the ability to multitask in a busy environment. Computer literacy, including Microsoft Office; experience with reservation or property management systems is advantageous. Excellent attention to detail. Ability to work shifts, weekends, and public holidays. A valid driver's license is essential. Own reliable transport is preferred. Personal Attributes We're looking for someone who is: Passionate about hospitality and guest service. Friendly; confident, and approachable. Well presented and professional. Calm under pressure and solutions-focused. Highly organised with excellent attention to detail. A positive team player with a proactive attitude. Able to work independently and take initiative. If you have a passion for creating exceptional guest experiences and would like to be part of a dedicated team in one of Limpopo's beautiful bushveld settings, we'd love to hear from you. To apply, please send your CV and a brief cover letter
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