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? ?? ??????????? ??????????? is recruiting on behalf of one of a celebrated wine estate, nestled in the Hemel-en-Aarde Valley, for a visionary, guest-obsessed hospitality leader to serve as ???????? ?? ?????? ??????????? Our client is a world-renowned wine producer with a reputation built on craftsmanship, authenticity and an unwavering pursuit of excellence. Their estate is far more than a winery — it is a destination where exceptional wine, seasonal food, landscape, art, architecture and storytelling combine to create experiences that stay with guests long after they leave. Guided by a deep respect for the land, a passionate pride in South Africa's creative and culinary talent, and a commitment to sustainability, the estate has earned its place among the country's most distinctive and sought-after luxury wine destinations This is a senior leadership role with full accountability for shaping, curating and continuously evolving every guest-facing experience across the estate — from the tasting room and culinary offerings to private appointments, signature events and Wine Collective engagements. The successful candidate will establish and embed a hospitality philosophy rooted in warmth, generosity and meticulous attention to detail; recruit, develop and inspire a team of exceptional hosts; and take ownership of the commercial performance of the guest experience function. Working collaboratively with winemaking, commercial, marketing and operations colleagues, this person will champion innovation, leverage CRM tools and guest data to personalise every interaction, and nurture strategic relationships with travel trade partners, destination management companies and luxury travel advisors to grow referrals, membership and long-term guest loyalty. ???????????? • Proven senior leadership experience within luxury hospitality, premium wine, or high-end experiential tourism • A demonstrable track record of creating and continuously evolving guest journeys that build emotional connection, brand advocacy and commercial performance • Experience recruiting, developing and inspiring high-performing hospitality teams through coaching, mentorship, structured training and visible, values-led leadership • A deep understanding of wine, food and beverage, and the hallmarks of luxury service delivery in a premium environment • Hands-on experience managing hospitality budgets, financial performance, KPIs, reservations systems and CRM or guest data platforms • An established ability to build and nurture relationships with high-value guests, concierge networks, luxury travel advisors and destination management companies • Exceptional communication and storytelling skills — able to bring a brand's philosophy and sense of place to life for guests, teams and partners • A genuine and established passion for wine, food, design, craftsmanship and the elements that combine to create extraordinary experiences • A relevant qualification in Hospitality Management, Tourism, Business, Culinary Arts or a related discipline is advantageous; outstanding professional experience will be considered in lieu • A valid driver's license ?????? – on application ➡️ ?????? ???? – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you.
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