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Job Summary
Hospitality and Outdoor - New Vacancy – Assistant Lodge Manager 5* Game Reserve – Hermanus, WC The Assistant Lodge Manager plays a key leadership role in supporting the General Manager and Lodge Manager with the day-to-day operations of the lodge. The primary focus of this position is to ensure the delivery of a consistently exceptional guest experience that reflects the lodge’s luxury standards. This role requires a hands-on, service-driven professional who can coordinate operations across departments, support staff development, and uphold high operational and service standards at all times. Requirements and Responsibilities: · At least 4 years in a Management Level position at a 4/5* Safari lodge property · Relevant Qualification in Hospitality or similar would be very beneficial · Support the General Manager and Lodge Manager in overseeing daily lodge operations to ensure smooth, efficient service delivery across all departments · Deliver and maintain an exceptional, personalised guest experience aligned with luxury standards · Personally welcome guests, engage with them daily, manage special requests, and resolve feedback or complaints professionally · Build strong guest relationships to encourage repeat visits and long-term loyalty · Coordinate operations between housekeeping, maintenance, food and beverage, and guiding teams · Ensure all guest areas, facilities, and public spaces consistently meet five-star standards · Monitor inventory levels and support procurement processes · Lead, mentor, and motivate Front-of-House staff while fostering a professional and respectful work environment · Conduct performance reviews, support ongoing training, and assist with HR processes when required · Oversee food and beverage service standards during all meal periods, ensuring quality, presentation, and dietary requirements are met · Conduct daily service briefings and debriefings to maintain consistency and excellence · Carry out daily lodge inspections and ensure adherence to Standard Operating Procedures · Support sustainability and eco-friendly practices within lodge operations · Contribute innovative ideas and initiatives focused on continuous improvement, service excellence, and long-term operational success · Valid Drivers License with own vehicle preferable Package: · Salary: R22 000 – R27 000 CTC D.O.E · Live out · Other Benefits Start Date: April 2026
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