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REQUIREMENTS: 3 to 5 years’ experience in Managing a fully operational F&B Department in a 4- or 5-star Hotel/Lodge environment Tertiary qualification will be beneficial Matric Good command of the English language Basic Financial Understanding Advanced understanding of cost of sales & profit margins Working knowledge of stock controls Banqueting & Conferencing Experience Excellent “Attention to detail” awareness Ability to organize and run promotions and events Good Computer skills in MS Office (Word, Excel & Outlook) ADVANCED knowledge of POS, Stock & PMS systems – APEX/NEBULA & PlusPoint, OPERA & Symphony will be beneficial Ability to write weekly and monthly reports Excellent time management skills combined with a hands-on approach Reliable; Ethical, Confidentiality driven, Motivated, Sales Orientated, Honest, Passionate about F&B Ability to manage a Food & Beverage Department as a business unit. Staff Training Excellent Track Record with at least 2 years in each position Well-spoken and presentable Be guest-centric ensuring great experiences Innovative and creative - To drive hospitality at the Lodge to new levels Relationship building, with staff, guests, the community, the industry (agents and other lodges) Must be able to cope under pressure to meet guests needs Good interpersonal skills and communication with staff and guests Attention to detail Diligence and self-motivation to meet deadlines Willingness/ability to share information and teach and inspire others DUTIES & RESPONSIBILITIES: Staff Management (Training, Performance & Appraisals, Client Service, Policies & Procedures, SOP’s) Development & Implementation of Food & Beverage Procedures Able to achieve targets Equipment and Stock control Design; Implement and Manage Shift Schedules for staff Establish Food & Beverage budgets and financial goals Monitor operations and ensure compliance with health, safety and hygiene industry standards Accounting (Cash Flow, Bank Deposits, Budget, General Financial Statements) Respond to client inquiries and/or complaints Develop & Implement marketing strategies Be able to work in a remote area Adherence to all company practices Managing food and beverage operations within budget and to the highest standards - Identify customers’ needs and respond proactively to all their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures
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