ENVIRONMENT:

A leading digital technologies company is looking for a Senior IT Manager, who will be at the helm of their IT operations, ensuring their infrastructure and IT governance is robust, secure, and scalable. You'll lead a talented team, drive strategic initiatives, and shape the future of their Tech landscape.

DUTIES:

Infrastructure Support / IT Management

• Oversee the day-to-day operations of the IT department, ensuring effective management and monitoring controls

• Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution

• Monitor operational performance and implement proactive measures to prevent recurring issues

• Act as the final escalation point for major incidents and service outages

• Managing internal support desk

• Support procurement activities for hardware, software, and services

• Lead cybersecurity initiatives, including vulnerability management, patching, and threat mitigation

• IT strategic planning and budgeting

• Monitor operational performance and implement proactive measures to prevent recurring issues

• Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance

• Oversee backup, disaster recovery, and business continuity planning, ensuring readiness for potential IT disruptions

• Collaborate with cross-functional teams to align infrastructure capabilities with business objectives and project requirements

• Participate in strategic planning forums to improve IT operations and define future technology initiatives

External It Solution and Delivery

• Lead rapid response to network outages and hardware issues, ensuring minimal disruption and swift resolution

• IT services delivery for managed services

• Support the onboarding of new managed services clients into the NOC and SOC

• Collaboration in the implementation of managed services solutions

• Ownership, management, and operational implementation of ITIL-aligned processes.

• Infrastructure monitoring, ensuring availability and reliability of IT services

• Support and collaboration implementation of solutions with project management and bid office

• Ensuring effective transition from project delivery into operational support

• Manage vendor relationships related to infrastructure, security

IT Governance & Compliance

• Develop, enforce, and maintain IT policies, procedures, and best practices to ensure operational efficiency and compliance.

• Internal and External IT service frameworks

• Own and drive security governance across the organisation

• Liaise with auditors, regulators, clients, and internal stakeholders on security and compliance matters

• Own and drive information security governance across the organisation

• Lead ISO 27001 compliance and audit readiness processes

Leadership & Team Management

• Strategic reporting to the COO and executive leadership

• Act as a trusted advisor to internal departments and key clients

• Identify skills gaps and support training and capability uplift.

• Lead, mentor, and develop IT engineers and support staff.

• Foster a collaborative, accountable, and high performance culture.

• Identify skills gaps and support training and capability uplift.

• Support recruitment, onboarding, and succession planning within the IT function

REQUIREMENTS:

Technical Competencies:

• Architecture

• Database administration

• Infrastructure

• Quality management and assurance

• Systems design and integration

• Service management processes

• IT support troubleshooting

Qualifications Experience:

• 3-year Degree / N-diploma (NQF 6) preferably in Information technology or related studies

• Min of 8 years’ experience in IT leading the NOC and SOC environment

Certifications and Licenses:

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Network Professional (CCNP)

• ITIL Practitioner V4 Certification

• CompTIA Network+

• Microsoft Certified: Azure Administrator Associate

• AWS Certified SysOps Administrator – Associate

• SolarWinds Certified Professional (SCP) - Network Performance Monitor (NPM)

• ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)

• Microsoft Certified: Azure Administrator Associate

•

Additional Requirements:

• Solar Winds

• Service now (SNOW)

• Thousand eyes

ATTRIBUTES:

• Strategic insight

• Change Management

• Innovation

• Performance Optimisation

• Dealing with Ambiguity

• Commercial Acumen

• Decision Making

• Advising and influencing

• Team Leadership

• Motivating and inspiring

• Networking

• Collaborating

• Ownership

• Continuous learning