Key Responsibilities

• Manage the daily operations of the residential estate.

• Ensure all common property areas are maintained to the highest standards.

• Implement and monitor estate rules, policies, and procedures.

• Coordinate estate projects, maintenance schedules, and improvement initiatives.

• Conduct routine inspections of the estate and facilities.

• Oversee preventative and corrective maintenance programs.

• Manage landscaping, cleaning, waste management, and infrastructure maintenance.

• Ensure roads, pavements, lighting, irrigation systems, and communal facilities remain operational.

• Coordinate repairs and renovations with contractors and service providers.

• Monitor maintenance budgets and expenditure.

• Oversee all estate security operations.

• Ensure access control systems operate effectively.

• Manage security contractors and monitor service delivery.

• Investigate and report safety and security incidents.

• Develop and implement risk management and emergency response procedures.

• Assist with the preparation and management of annual budgets.

• Monitor expenditure and ensure cost-effective operations.

• Review supplier invoices and authorize payments within delegated authority.

• Prepare monthly management reports and financial summaries.

• Support the collection of levies and management of arrears where applicable.

• Serve as the primary contact for residents regarding estate-related matters.

• Address complaints, queries, and service requests promptly and professionally.

• Facilitate communication between residents, trustees, and service providers.

• Attend and support trustee, HOA, and committee meetings.

• Foster positive relationships within the estate community.

• Source, evaluate, and manage contractors and suppliers.

• Monitor contract performance and service-level agreements.

• Ensure contractors comply with health, safety, and estate regulations.

• Obtain quotations and manage procurement processes.

• Ensure compliance with applicable legislation, estate rules, and governance requirements.

• Maintain accurate records of maintenance, incidents, inspections, and contracts.

• Support audits and regulatory inspections.

• Implement health, safety, and environmental management practices.

• Supervise estate personnel, including security, maintenance, cleaning, and administrative staff.

• Conduct performance evaluations and provide coaching and development.

• Manage staff attendance, scheduling, and disciplinary processes when required.

• Promote a culture of accountability, professionalism, and service excellence.