+2 more
Clear All Filters
Verified Ad
Job Summary
Deputy General Manager Supported by: General Manager/ Chief Operations Officer/ Director of Operations About The Capital: At The Capital Hotels, we are redefining what hospitality feels like. Modern, meaningful and full of opportunity. We believe great service starts with great people and our team is the heart of everything we do. Passionate, proud and full of purpose, that is who we are. Why work for us? At The Capital, you will feel valued, trusted and empowered. We keep things real with no red tape, just doers who make things happen. We recognise talent quickly and promote based on values, not just titles. Here, hard work gets noticed, ideas matter and our people are our everything. Why this role exists? The Deputy General Manager plays a critical role in ensuring sustainable profitability, operational excellence, and guest experience of the property. This role exists to translate strategy into execution on the ground. They balance commercial performance with outstanding service delivery, strong people leadership and brand standards. By acting as second-in-command to the General Manager, the Deputy General Manager ensures continuity of leadership, takes ownership of day-to-day operational effectiveness, and actively drives improvements across guest satisfaction, financial performance, asset care, and team capability. This role is fundamental to delivering The Capital’s promise of exceptional hospitality while safeguarding long-term business value. What you’ll do? (a.k.a KPEs) • Deliver exceptional guest experiences and uphold the brand promise. Ensure consistently high guest satisfaction across all operational areas through visible leadership, proactive guest engagement and service excellence. Drive effective complaint handling and service recovery practices that strengthen guest loyalty, reputation and return business. • Drive commercial performance and operational profitability. Support the achievement of financial targets through disciplined cost control, stock management and operational efficiency. Monitor daily business performance, forecasting and variance management while ensuring compliance with internal financial controls and company procedures. • Lead operational excellence and protect asset standards. Ensure the property, facilities and operational areas consistently meet luxury hospitality and brand standards. Drive preventative maintenance, cleanliness, presentation and compliance with health, safety and hygiene requirements. Identify opportunities to improve operational efficiency, guest experience and long-term asset value. • Build engaged, high-performing and accountable teams. Lead and support teams through strong communication, coaching and visible leadership. Foster a culture aligned to The Capital Culture and HOME values through fairness, accountability and service excellence. Support effective staffing, succession planning, performance management and employee development initiatives. • Support business growth and operational strategy. Partner with Sales, Revenue and operational teams to maximise occupancy, guest spend and commercial opportunities. Support promotional initiatives, operational readiness and strategic business objectives that contribute to long-term property performance and guest loyalty. Beyond the job description This role requires a leader who is highly operational, commercially aware and deeply connected to both guest experience and team culture. The Deputy General Manager must lead with professionalism, confidence and emotional intelligence while remaining hands-on and visible within the operation. Success in this role comes from creating strong operational discipline, building trusted relationships and inspiring teams to consistently deliver excellence. The ideal candidate leads with integrity, embraces accountability and contributes positively to a culture where people feel motivated, supported and proud to be part of the business. What you’ll bring • Strong operational leadership with a guest-focused mindset • Commercial awareness and financial acumen • Strong decision-making and problem-solving ability • Excellent communication and organisational skills • Ability to lead and influence diverse teams • Strong understanding of hospitality operations Qualifications and Experience • Matric (required) • Tertiary qualification in Hospitality Management or related field (advantageous) • Proven experience in hotel operations in a senior management role • Sound knowledge of financial controls, stock management, and process strong environments Acknowledgment I; the undersigned have read and agreed to the duties as set out in the job description and understand that the content of this job description may be changed from time to time. I agree that I am able to execute the objectives assigned to me with this role profile.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link