Introduction

Our client is looking for a Claims Navigator to guide policyholders through the claims process, from initial submission through to invoice confirmation. You will serve as a key point of contact for customers, explaining the process, assisting them with the required documentation, and ensuring they receive the support they need throughout their claim.
This role is ideal for someone who enjoys helping people through potentially stressful situations and who is organised, detail-oriented, empathetic and trustworthy.

Duties & Responsibilities

Key Responsibilities

• Register new claims and confirm the documentation required to process them.

• Guide claimants through the claims process and explain basic policy terms, benefits and next steps.

• Act as the central point of contact between claimants, external organisations and internal account managers.

• Monitor and track claims to ensure they progress efficiently.

• Identify delays, outstanding information or potential issues and take appropriate action to resolve them.

• Maintain accurate and up-to-date records of all claims and related correspondence.

• Handle sensitive personal and policy information with strict confidentiality.

• Provide professional and compassionate customer service throughout the claims process.

Additional Responsibilities
In addition to claims administration and customer support, the successful candidate will also be responsible for recurring administrative tasks, including:

• Capturing proof of payments (POPs) for claim payments.

• Confirming and loading banking details on a daily basis.

• Managing and responding to HelloPeter reviews where required.

• Assisting customers with policy schedules and related queries.

• Providing general administrative support to ensure efficient claims and customer-service operations.

Desired Experience & Qualification

Requirements & Skills

• Strong data-entry skills with excellent attention to detail.

• Accurate and organised record-keeping abilities.

• Excellent written and verbal communication skills.

• Previous customer service experience.

• Knowledge of insurance and/or non-insurance policies and procedures will be advantageous.

• Ability and willingness to learn insurance processes and policy requirements quickly.

• A warm, customer-focused approach with strong interpersonal skills.

• Empathy, patience and the ability to explain information clearly and simply.

• Strong time-management and organisational skills.

• Ability to work independently while also contributing effectively within a team.

• High level of discretion and professionalism when dealing with confidential information.

Package & Remuneration

R15,000 per month

Interested?

If you are interested in this position, please send your CV to:
hr2 (at) peopledimension (dot) co (dot) za
Shortlisted applicants will be contacted within 2 weeks, if you do not hear from us by then your application for this position was unsuccessful, but you have been added to our database for future vacancies.