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A luxury 5* hotel, situated along the Garden Route, Western Cape is seeking an experienced Executive Housekeeper to manage the department and ensuring five-star quality and service. REQUIREMENTS” · SA Citizen · Grade 12 / Matric qualification · Able to relocate or live in the surrounding area · Computer literacy · Three Years Degree or diploma in hotel management or Similar (Beneficial) · Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage. · OPERA Cloud · Strong Operational/Technical Knowledge. Key Performance Objectives: Guest Experience & Service Quality Maintain exceptional cleanliness and presentation standards Achieve and sustain guest satisfaction scores of 90%+ for cleanliness Deliver a personalised, detail-oriented service that reflects Hotel standards Room Turnaround & Operational Efficiency Ensure 100% room readiness in line with check-in times. Maintain efficient room turnaround times without compromising quality. Coordinate closely with Front Office and Maintenance to prioritise arrivals, departures, and special requests. Implement and monitor daily cleaning schedules and task allocations. Staff Leadership & Performance Management Lead; train, and motivate the housekeeping team to deliver consistent standards. Conduct regular training and skills development, including SOP adherence and service excellence. Manage staff rosters to ensure optimal coverage Complete performance reviews and address performance issues promptly and professionally. Quality Control & Standards Compliance Conduct daily room inspections and regular public area inspections. Ensure full compliance with health, safety, and hygiene regulations. Maintain up-to-date SOPs, checklists, and brand standards. Drive continuous improvement through audits and corrective action plans. Inventory & Cost Control Manage linen, amenities, cleaning supplies, and equipment efficiently. Maintain stock levels to avoid shortages while minimising wastage. Control housekeeping expenses in line with the approved departmental budget. Oversee laundry operations and linen lifecycle management. Maintenance & Asset Protection Identify and report maintenance issues promptly to reduce room downtime Conduct regular room and asset condition checks Ensure guest rooms and public areas are kept in excellent repair and presentation. Protect hotel assets through correct usage and staff training Sustainability & Environmental Practices Implement environmentally responsible cleaning practices. Monitor water, chemical, and energy usage to support sustainability goals. Promote linen and towel reuse programs where applicable Communication & Administration Maintain accurate housekeeping records, logs, and reports. Communicate effectively with management and other departments. Prepare weekly and monthly housekeeping reports as required. Support management with forecasts, budgeting input, and planning.
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