Job Summary
The Lodge Anchor plays a crucial role in supporting the Lodge Manager in overseeing the daily operations of the lodge, ensuring an exceptional guest experience, and maintaining high standards in all departments.
Key Responsibilities:
Guest Experience & Hospitality
Operations & Administration
Staff Management & Development
Financial Oversight
Sustainability & Conservation
Requirements
Minimum 3-5 years of experience in a hospitality management role, preferably in a luxury lodge environment.
Strong leadership and interpersonal skills.
Passion for guest service and attention to detail.
Strong understanding of lodge operations, including front-of-house and back-of-house functions.
Experience with reservations systems and property management software (e.g., PANstrat, ResRequest, Semper, etc.).
Financial acumen and basic accounting knowledge.
Knowledge of conservation and sustainable tourism practices is an advantage.
Valid driver’s license.
Willingness to work flexible hours, including weekends and holidays.
Ability to work independently and manage operations in the absence of the Lodge Manager.
Strong personal management and time management skills.
Ability to work under pressure in a remote, high-performance environment.
Excellent communication skills.
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