Job Summary
Salary: R15,000 – R20,000 | Negotiable DOE
Kendrick Recruitment is seeking a detail-oriented and customer-focused Reservations Consultant for a luxury property group based in Franschhoek. This role is ideal for a hospitality professional with strong administrative skills and a passion for delivering exceptional guest experiences.
The successful candidate will manage reservations across multiple channels, provide accurate information to guests and agents, and support the operational and financial aspects of bookings.
Key Responsibilities:
• Respond promptly and accurately to all incoming emails and messages
• Answer phone calls courteously and professionally
• Ensure all reservations are efficiently handled and accurately recorded in the PMS
• Maintain full knowledge of all rates, including rack and contracted STO rates
• Keep reservation records organised and easily retrievable
• Be fully conversant with internal PMS and external booking systems (e.g., Booking.com)
• Check daily bookings prior to guest arrival for accuracy and confirmations
• Follow up on provisional reservations before expiry
• Track reservations accurately for statistical purposes
• Maintain and utilise guest history files correctly
• Demonstrate thorough knowledge of rooms, suites, activities, facilities, and local area competitors
• Understand all special offers and property logistics, providing guidance to guests and agents
• Ensure all reservations are quoted and confirmed at correct rates with all applicable charges added
• Ensure deposits are collected within 14 days of reservation
• Monitor payments according to terms and conditions and flag any delayed or outstanding payments to the Reservations Manager
• Maintain a professional and positive attitude in all guest and client interactions
• Liaise with the operations team regarding ongoing client requirements
• Pass potential leads to the sales department for future business development
• Identify and communicate any special requests or potential issues to the Reception Manager
• Undertake and complete special projects as required by the Reservations Manager or Sales and Marketing teams
Requirements:
• Excellent organisational, administrative, and time management skills
• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Proficient in Microsoft Office and reservation systems
• Professional, courteous, and guest-focused approach
Working Hours:
• Full-time, Monday to Friday, 08:00 – 17:00, based in Franschhoek office
What is Offered:
• Opportunity to work within a luxury property group and enhance professional hospitality experience
• Exposure to multi-channel reservation management and high-end guest service
Suitable candidates are invited to submit their CV to apply for this opportunity.
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