Job Summary
Reservations Consultant | Luxury Hospitality | Franschhoek, Western Cape
Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading hospitality company. Based in Franschhoek, this role will work closely with a Senior Reservations Consultant on a prestigious lodge collection in Namibia. We are looking for a candidate who can commit long-term to this highly valued client relationship.
Package & Benefits
- Salary: Competitive, depending on skills and experience
- Location: Franschhoek, Western Cape (office-based)
- Working hours: Monday – Friday, 08h00 – 17h00
Key Responsibilities
- Handle all incoming reservations emails and calls promptly and professionally
- Accurately record bookings into PMS and external systems (e.g. Booking.com)
- Ensure rates, availability, and special offers are correctly applied
- Confirm deposits and payments in line with company terms and conditions
- Maintain accurate guest records and history files
- Provide detailed knowledge of rooms, suites, activities, and logistics for the lodge collection
- Liaise with operations teams to ensure smooth guest arrangements
- Prepare accurate invoices and ensure compulsory charges are included
- Track reservations for statistical purposes and reporting
- Support sales and marketing teams with leads and special projects
Minimum Requirements
- Previous reservations experience within hospitality (essential)
- Strong administrative and organisational skills
- Excellent communication and customer service abilities
- Computer literacy with PMS and reservations systems experience
- Knowledge of rates, STO contracts, and logistics for remote destinations
- Ability to work independently and with accuracy under pressure
- Commitment to long-term career growth within the portfolio
This is an exciting opportunity for a dedicated Reservations Consultant to join a leading hospitality group, supporting a prestigious Namibian lodge and contributing to the delivery of world-class guest experiences across Africa.
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