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Reservations Consultant | Luxury Hospitality Group | Franschhoek | Lv
HotelJobs Thursday, 23 July 2026Job Summary
Kendrick Recruitment is currently seeking an experienced and highly detail-oriented Reservations Consultant for a lodge that forms part of a luxury hospitality group. This position is based in Franschhoek. The successful candidate will be responsible for managing reservations from initial enquiry through to arrival, ensuring that all bookings are handled accurately, efficiently, and professionally. This role requires excellent destination knowledge, strong administrative skills, and the ability to confidently advise guests and travel partners on the logistics involved in reaching the property. Key Responsibilities Respond promptly and professionally to all reservation enquiries received by email and telephone Ensure that all emails are answered within the same business day Handle reservations efficiently and accurately from enquiry through to confirmation Capture and maintain all booking information correctly within the Property Management System Check upcoming arrivals to ensure that booking details, confirmations, payments, and special requests are accurate Follow up on provisional reservations before their expiry dates Ensure that reservations are correctly coded and tracked for reporting and statistical purposes Maintain accurate and organised reservation records Use guest history profiles correctly to support personalised service Manage bookings received through direct, trade, and third-party channels. Maintain a thorough knowledge of the property’s rooms, suites, facilities, activities, packages, and special offers Understand contracted tour operator rates, rack rates, promotions, and applicable booking conditions Develop an excellent understanding of the property’s location and travel logistics Advise guests and agents accurately on the most suitable arrival and departure options Maintain awareness of local competitors and the broader destination offering Financial Responsibilities Ensure that all reservations are quoted and confirmed using the correct rates Check that compulsory fees, additional charges, and requested services are correctly reflected on invoices Follow up to ensure that deposits are received within the required timeframes Ensure that final payments are collected in accordance with the property’s terms and conditions Identify and report overdue or outstanding payments to the Reservations Manager Maintain accuracy when processing amendments, cancellations, and updated invoices Guest and Operational Support Maintain a professional, positive, and helpful approach in all communication with guests, agents, and clients Liaise closely with the operations team regarding guest requirements, special occasions, dietary needs, and other relevant information Highlight potential concerns, special requests, or operational challenges to the appropriate department Pass potential business leads and sales opportunities to the Sales team Assist with special projects and administrative duties as required by the Reservations Manager, Sales team, or Marketing team Build strong working relationships across departments to ensure a seamless guest experience Requirements Previous reservations experience within a luxury hotel, lodge, resort, or tour operating environment Strong working knowledge of Property Management Systems and online booking platforms Understanding of tour operator, contracted, and direct booking rates Excellent written and verbal communication skills Strong attention to detail and a high level of accuracy Confident telephone manner and professional email etiquette Excellent organisational and administrative skills Ability to manage multiple enquiries, deadlines, and changing priorities Comfortable following up on deposits and outstanding payments Strong geographical and logistical understanding Ability to confidently advise guests and agents travelling to a remote destination Professional; positive, and service-focused approach Ability to work independently while contributing positively to a wider team This is an excellent opportunity for a knowledgeable reservations professional who takes pride in accuracy, guest service, and creating a smooth booking experience from the first enquiry through
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