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Duty Manager – Franschhoek Salary: R20,000 – R23,000 (Negotiable DOE) | Live Out Kendrick Recruitment is seeking a professional and experienced Duty Manager to join a prestigious luxury wine estate in Franschhoek . The successful candidate will oversee daily operations, ensuring exceptional guest experiences while maintaining high standards of service across all departments. Key Responsibilities: Manage daily operations and supervise staff to ensure smooth service delivery Handle guest enquiries, complaints, and special requests with professionalism Ensure adherence to all operational policies, procedures, and quality standards Support and mentor team members, providing guidance and training as required Coordinate between departments to ensure seamless communication and efficiency Monitor and report on performance metrics, staff productivity, and guest satisfaction Ensure compliance with health, safety, and hygiene standards Assist with reservations, events, and special functions as required Perform shift handovers and maintain accurate operational records Requirements: Previous experience in a managerial role within a luxury hospitality environment Strong leadership, organisational, and problem-solving skills Excellent communication and interpersonal abilities Professional appearance and guest-oriented approach Ability to work flexible hours, including shifts, weekends, and public holidays Reliable; proactive, and capable of working independently and as part of a team Reliable transport to and from work Package Details: 3% Provident Fund contribution Annual increases and performance-related bonuses Meal allowance of R25.00 per shift (for salaries below R25;000) Subsidised staff transport available on Franschhoek, Paarl, Stellenbosch, and Wellington routes This role offers an exciting opportunity for a skilled hospitality professional to take ownership of daily operations at a world-class estate and contribute to delivering exceptional guest experiences.
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